Payza Reference Center

Welcome to the Payza Reference Center. If you are new to Payza, start with our Personal Setup Guide or Merchant Setup Guide for help getting started. If you need help with your Payza Account, refer to our Personal Manual or Business Manual.

To get help with integration or to find resources for developers, visit the Payza API Guide.

Have questions or suggestions? Let us know in our Reference Center Forum.

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Requesting the Payza Card

Where Is the Payza Card Available?

The Payza Card is not available everywhere. Visit the Prepaid Cards section of your Payza account to see if the card is available in your region.

CHECKING IF THE PAYZA CARD IS AVAILABLE IN YOUR COUNTRY

1) In your Payza Account, click "Wallet" in the left-hand column.
2) Select "Prepaid Cards".
3) If the card is available in your country, you will see an "Order your Card" link.

What Are the Requirements to Request a Payza Card?

To get your Payza Card, your Payza account must be verified. With a verified account you can request a card if it is available in your country.

You must have at least $19.95 in your account for the shipping and handling charges.

SHIPPING AND HANDLING FEES WILL BE CHARGED TO YOUR PAYZA BALANCE

You must have at least $19.95 in your Payza balance to pay for the shipping and handling fees for the Payza Card.

What Currencies Are Available for the Payza Card Support?

The Payza Card is available in US Dollars only. You will only be able to load USD funds from your Payza account onto your Payza Card. All costs and fees associated with the Payza Card are in USD.

What Is the Cost of a Payza Card?

The Payza Card is free, however there is a charge for shipping and handling. This charge will be paid from your Payza balance.

Standard shipping and handling cost $19.95.

How Do I Get a Payza Card?

With a verified account you can request your Payza Card within your account.

REQUESTING YOUR PAYZA CARD

1) In your Payza account, click "Wallet" in the left-hand column.
2) Select "Prepaid Cards".
3) Click "Order your Card".
4) Select the type of card you would like to order and personalize it with your name if desired, then click "Next".
5) If necessary, upload a Photo ID and a Proof of Address document, then click “Next”. Your documents must be in .JPG or .PDF format and less than 3 MB in size.
6) Confirm your shipping address.
7) Click "Next".
8) Enter your Payza Transaction PIN, then click "Order" to confirm your request.

If you have submitted documents, our team will contact you by email in 3 to 5 business days to let you know if those documents have been approved or if you must submit new documents.

How Long Does a Payza Card Take to Ship?

The Payza Card ships in 1 to 3 weeks to North America and in up to 8 weeks to other countries.

If you have submitted documents to confirm your identity and/or address, it will take an additional 3 to 5 business days to verify these documents.

If you requested a personalized Payza Card with your name printed on it, it can take up to 2 weeks longer to prepare and ship your card.

What Should I Do If My Payza Card Hasn't Arrived?

If you have waited more than the normal amount of time for your Payza Card to arrive, contact the Payza Customer Support Team for further assistance.

CONTACTING CUSTOMER SUPPORT

You can reach the Payza Customer Support Team in several ways. This section of the Payza Personal Manual explains how to contact our support team from within your Payza account:

How Do I Contact Payza Customer Support in My Payza Account?

Requesting the Payza Card