Payza Reference Center

Welcome to the Payza Reference Center. If you are new to Payza, start with our Personal Setup Guide or Merchant Setup Guide for help getting started. If you need help with your Payza Account, refer to our Personal Manual or Business Manual.

To get help with integration or to find resources for developers, visit the Payza API Guide.

Have questions or suggestions? Let us know in our Reference Center Forum.

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Specialty and Local Add Funds Options

Can I Store Bitcoin in My Payza Account?

Yes! Payza has recently introduced Bitcoin as a new currency balance that can be held in your Payza account.

How Do I Add Funds by Bitcoin?

To Add Funds by Bitcoin, first create the transaction in your Payza account, then follow the instructions provided to send your Bitcoin to Payza.

Note, you can also generate a Bitcoin Address in your Payza account and use this address to receive Bitcoin without first creating an Add Funds by Bitcoin transaction.

When you Add Funds by Bitcoin, you now have the choice to hold those Bitcoin in your Payza e-wallet or automatically convert them to USD or other supported currencies.

ADDING FUNDS TO YOUR ACCOUNT BY BITCOIN

1) In your Payza account, click "Add Funds" in the top menu.
2) Select "Bitcoin".
3) Select whether you'd like the funds to be deposited in Bitcoin or to be converted into USD.
4) Enter the deposit amount (in Bitcoin) and click "Next".
5) Review the details, enter your Transaction PIN, and click "Deposit".
6) Payza will provide you with a unique Bitcoin address and a set of instructions for completing your transaction.

Payza will provide a unique Bitcoin address for you to send your Bitcoins. You must complete your Bitcoin deposit request within 180 minutes or your transaction will expire.

YOUR BITCOIN TRANSACTION REQUEST MUST BE COMPLETED WITHIN 180 MINUTES

The Bitcoin address we provide for your transaction expires after 180 minutes. Your transaction will be cancelled if your bitcoins are not received within that time.

BITCOIN ADDRESSES PAYZA PROVIDES FOR DEPOSITS ARE ONE-TIME USE

The Bitcoin address we provide to add funds to your account can only be used once. This address will expire and can not be used for future transactions.

How Do I Generate a Bitcoin Address with Payza?

Payza members can generate a Bitcoin address and QR code for their Payza account and receive Bitcoin from other Bitcoin wallets without first having to set up an Add Funds by Bitcoin transaction.

GENERATING A BITCOIN ADDRESS

1) In your Payza account, click "Wallet" in the left-hand column.
2) Select “Cryptocurrency Address Manager”.
3) Select “Bitcoin” as the currency in the drop-down menu.
4) Click “Generate New Address”.

A new Bitcoin address and QR code will be generated and listed in the Cryptocurrency Address Manager section.

Use the generated Bitcoin address to receive bitcoins from other Bitcoin wallets.

When you receive bitcoins to your Bitcoin address, the Bitcoin balance in your Payza account will instantly and automatically be updated

How Do I Add Funds by Altcoin?

To Add Funds by Altcoin, first create the transaction in your Payza account. Then follow the instructions provided to send your altcoins to Payza.

When you Add Funds by Altcoin, they will be automatically converted to US Dollars.

ADDING FUNDS TO YOUR ACCOUNT BY ALTCOIN

1) In your Payza account, click "Add Funds" in the top menu.
2) Select "Altcoin".
3) Select the altcoin to exchange and the deposit amount in altcoin. Click "Next".
4) Review the details, enter your Transaction PIN, and click "Deposit".
5) Payza will provide you with a unique altcoin address for you to send your altcoins to and a set of instructions for completing your transaction.

Note: The final exchange rate for your transaction is only determined at the time your Altcoin transfer has been confirmed.

An initial exchange rate will be shown at the time your deposit is created in your Payza account, but the final exchange rate will only be calculated when your altcoins are received by Payza.

THE FINAL EXCHANGE RATE WILL BE CALCULATED WHEN YOUR ALTCOIN TRANSFER IS CONFIRMED

The final exchange rate for your altcoin deposit will be calculated once your altcoin transfer is confirmed.

Altcoin addresses provided by Payza are one-time use. Do not send multiple deposits to the same altcoin address.

ALTCOIN ADDRESSES PAYZA PROVIDES FOR DEPOSITS ARE ONE-TIME USE

The altcoin address we provide to add funds to your account can only be used once. This address will expire and can not be used for future transactions.

What Is an E-Currency Exchanger?

E-currency exchangers are intermediaries, or third party transfer services, that allow you to transfer funds from one company's e-wallet to another.

If you would like to transfer funds into or out of your Payza e-wallet from another e-wallet, you can do so using an Authorized Exchanger.

AUTHORIZED E-CURRENCY EXCHANGERS VARY BY COUNTRY

Authorized e-currency exchangers may not all operate in every country Payza serves.

How Do I Add Funds to My Account Using an Authorized Exchanger?

You can start your Add Funds by Exchanger transaction in your Payza account and complete it on the exchanger's website.

ADDING FUNDS USING AN AUTHORIZED EXCHANGER

1) In your Payza account, click "Add Funds" in the top menu.
2) Select "Exchanger".
3) Choose from the list of Authorized Exchangers to complete your add funds transaction.
4) Click the link to the Authorized Exchanger website and follow their instructions to set up your transaction.

How Do I Add Funds to My Account by Interac?

Interac(R) transactions are available in Canada only. When creating this transaction, you will be directed from your Payza account to the secure Interac Online web portal.

ADDING FUNDS BY INTERAC

1) In your Payza account, click "Add Funds" in the top menu.
2) Select "INTERAC Online".
3) Enter the amount of funds to add, then click "Next".
4) Review your transaction details, enter your transaction PIN, then click "Go to INTERAC Online".
5) At the Interac Online portal, click "Continue".

The Following Steps Take Place Outside Payza Within the Secure Interac Online Portal
6) Select your banking institution that issued your Interac card, then click "Continue"
7) Enter your debit card number and password for online banking, then click "Continue".
8) Select the account type for the bank account you would like to use, then click continue
9) Review your transaction details, then click "Confirm".

When you have completed your transaction through the Interac portal, you will be redirected back to your Payza account.

Why Is My Add Funds by Interac Transaction Marked "Incomplete"?

If you were taken to the Interac Online portal but did not complete the transaction flow, your transaction will be marked "Incomplete". If this happens, no funds will be taken from your bank account and you will need to re-attempt to complete the transaction again.

RE-ATTEMPT TO COMPLETE AN INCOMPLETE INTERAC TRANSACTION

1) In your Payza account, click "Account" in the left-hand column.
2) Select "Detailed Transaction History".
3) Click on the status of the incomplete transaction.
4) You now have the option to either complete or cancel the transaction. Click “Complete Transaction” to re-attempt to complete the transaction.
5) You will once again be directed to the Interac Online portal to complete the transaction flow.

How Do I Add Funds to My Account by BKash?

The Add Funds by BKash option gives Bangladeshi members a way to add Takas to their Payza accounts.

You will need your mobile phone on hand to complete your transaction.

ADDING FUNDS TO YOUR PAYZA ACCOUNT FROM YOUR bKASH ACCOUNT

1) In your Payza account, click "Add Funds" in the top menu.
2) Select "bKash".
3) Follow the instructions to send money from your bKash account to Payza
4) When you receive your confirmation code or bKash Transaction ID, enter that information and click “Create Transaction”.
5) Review the transaction details and confirm the deposit.

How Do I Add Funds to My Account by Boleto?

The Add Funds by Boleto option gives Brazilian members a way to add Reals to their Payza accounts.

To complete this transaction, you will need to visit an authorized Boleto processor.

ADDING FUNDS BY BOLETO

1) In your Payza account, click “Add Funds” in the top menu.
2) Select “Boleto”.
3) Enter the amount of Reals you want to deposit, your Boleto Personal Identification Number, and an optional “Description”.
4) Click “Add Funds”.
5) Review and confirm your transaction request.
6) We will provide you with your Boleto transaction number. It is important to print or write down this information in order to complete your deposit.
7) Visit an authorized processor with your transaction number and pay for your deposit.

How Do I Add Funds to My Account by OXXO?

The Add Funds by OXXO feature lets members in Mexico add Pesos to their Payza accounts.

To complete this transaction, you will need to visit an authorized processor or OXXO store.

ADDING FUNDS BY OXXO

1) In your Payza account, click “Add Funds” in the top menu.
2) Select “OXXO”.
3) Enter the amount of Pesos to deposit, your CURP, RFC, or IFE Personal Identification Number, and an optional Description.
4) Click the “Add Funds” button at the bottom.
5) Review your transaction request and click “Next” to confirm.
6) We will provide you with an OXXO transaction number and bar-code. It is important to print this page in order to complete your deposit.
7) Click “Finish” to close the transaction.
8) Visit an authorized processor with your printed transaction instructions and pay for your deposit.

How Do I Add Funds to My Account by Paysafecard?

The Paysafecard is available in over 40 countries worldwide and can be used to fund your Payza account.

ADDING FUNDS BY PAYSAFECARD

1) In your Payza Account, click Add Funds in the top menu.
2) Select “Paysafecard”.
3) Enter the currency to use and the amount to deposit, then click “Next”.
4) Enter your Payza Transaction PIN, then click “Go to Paysafecard” to be taken to the Paysafecard gateway.
5) Follow the instructions from Paysafecard to complete your transaction.

How Do I Add Funds in Chinese Yuan Renminbi?

Payza supports Chinese Yuan Renminbi deposits through WeChat, UnionPay, and ePayLinks.

ADDING FUNDS IN CHINESE YUAN RENMINBI

1) In your Payza account, click “Add Funds” in the top menu.
2) Select “Chinese Yuan Renminbi”.
3) Select the Funding Method from the drop-down menu and enter the amount to deposit, your Chinese Resident ID Number, and an optional description.
4) Click the “Add Funds” button at the bottom.
5) Review your transaction request and click “Next”.
6) Follow the instructions on screen provided by the funding method you selected to complete your deposit.

Specialty and Local Add Funds Options